1. Introduction

sgp368 ("we", "us", "our", or the "Company") is committed to protecting the privacy and personal data of every individual who uses our Platform at sgp368.cam. This Privacy Policy ("Policy") explains how we collect, process, store, share, and protect information about you when you visit our website, create an Account, place bets, make deposits or withdrawals, contact our support team, or otherwise interact with our services.

This Policy applies to all players based in Indonesia and to any other individuals who access our services from jurisdictions where we operate. We serve a predominantly Indonesian audience, and our data-handling practices take into account local payment infrastructure — including bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata, as well as e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja.

By registering for an Account or using any part of the sgp368 Platform, you confirm that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you must immediately discontinue use of the Platform.

21+ Requirement: sgp368 services are strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under 21 years of age. If you believe a minor has submitted data to us, please contact [email protected] immediately.

2. Definitions

  • "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, bank account details, IP address, and device identifiers.
  • "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
  • "Data Controller" — sgp368, which determines the purposes and means of processing your Personal Data.
  • "Data Processor" — a third party that processes data on our behalf (e.g., payment processors, KYC verification providers, analytics platforms).
  • "Account" — your registered sgp368 member account used to access our gaming and betting services.
  • "Cookies" — small text files placed on your device by our website to store preferences, session data, and analytical information.
  • "KYC" (Know Your Customer) — the identity verification process we carry out to confirm your identity, age, and residency in compliance with anti-money laundering obligations.

3. Information We Collect

3.1 Information You Provide Directly

When you register for an Account, complete KYC verification, make a deposit, request a withdrawal, or contact our support team, you provide us with:

  • Full legal name (as it appears on your government-issued ID)
  • Date of birth
  • Residential address in Indonesia
  • Valid email address
  • Indonesian mobile phone number
  • Username and encrypted password
  • Bank account number, account holder name, and bank name (BCA, BRI, BNI, Mandiri, etc.) or e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja)
  • Identity document copies (KTP, passport, or driver's license) for KYC purposes
  • Selfie or liveness check photo for identity confirmation
  • Support correspondence and chat transcripts

3.2 Information Collected Automatically

When you visit sgp368.cam or use our Platform, we automatically collect certain technical data:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device type, model, and unique device identifiers
  • Pages visited, time spent, and navigation paths within the Platform
  • Referral URLs (how you arrived at sgp368.cam)
  • Session timestamps and activity logs
  • Cookie identifiers and local storage data

3.3 Transaction and Gaming Data

As part of operating a gaming platform, we maintain detailed records of:

  • All deposit and withdrawal transactions, including amounts, timestamps, and payment methods used
  • Betting history across all game types (sports betting, casino games, togel lottery, sabung ayam cockfighting, slots)
  • Win and loss records
  • Bonus activations, wagering progress, and cashback calculations
  • Loyalty points earned and redeemed
  • Responsible gaming tool settings (deposit limits, session limits, self-exclusion periods)
Data Category Examples Purpose
Identity Data Name, date of birth, KTP number Account registration, KYC, age verification
Contact Data Email, phone number, address Communication, support, notifications
Financial Data Bank account, e-wallet ID, transaction history Deposits, withdrawals, AML compliance
Technical Data IP address, device ID, browser Security, fraud prevention, platform optimization
Gaming Data Bet history, wins, game preferences Service provision, responsible gaming monitoring
Marketing Data Communication preferences, promo opt-ins Personalized offers (where consented)

4. How We Use Your Personal Data

sgp368 processes your Personal Data for the following purposes:

  1. Account Management: Creating, maintaining, and securing your Account; verifying your identity and age (21+); resetting credentials.
  2. Service Delivery: Processing bets on football (BRI Liga 1, EPL, Champions League, etc.), facilitating live casino tables, managing togel and sabung ayam betting, operating slot games, and all other gaming functions.
  3. Payment Processing: Executing deposits from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), as well as processing withdrawals.
  4. Legal and Regulatory Compliance: Fulfilling KYC and AML obligations; retaining transaction records as required; cooperating with law-enforcement requests where legally mandated.
  5. Fraud Prevention and Security: Detecting and investigating suspicious activity, unauthorized access, bonus abuse, multiple-account violations, and other potential misconduct.
  6. Responsible Gaming: Monitoring play patterns to identify problem gambling indicators; enforcing deposit limits, loss limits, and self-exclusion requests you have set.
  7. Customer Support: Responding to inquiries, complaints, and disputes via live chat and email.
  8. Marketin g and Personalization: Sending promotional offers, bonus notifications, and seasonal campaigns (only where you have opted in); personalizing game recommendations based on your play history.
  9. Platform Improvement: Analyzing aggregated usage data to improve site performance, user experience, and product offerings.

We will never sell your Personal Data to third parties for their own marketing purposes. Any data sharing is limited to what is strictly necessary to operate our services or comply with legal obligations.

6. Data Sharing and Disclosure

6.1 Service Providers and Data Processors

We engage trusted third-party service providers who process data strictly on our behalf and under contractual data-protection obligations. These include:

  • Payment processors — to handle transactions via Indonesian banks and e-wallets
  • KYC and identity verification providers — to confirm age, identity, and residency
  • Game content providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft require session data to deliver game content
  • Cloud hosting and infrastructure providers — to operate and maintain our Platform securely
  • Analytics platforms — to monitor site performance using aggregated, pseudonymized data
  • Customer support software — to manage live chat and email ticketing systems

6.2 Legal and Regulatory Disclosure

We may disclose your Personal Data to government authorities, law-enforcement agencies, or regulatory bodies where we are required to do so by law, court order, or in connection with the prevention of fraud, money laundering, or other criminal activity. In all such cases we disclose only the minimum data necessary to satisfy the legal requirement.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure the recipient is bound by privacy obligations equivalent to those in this Policy.

6.4 No Sale of Personal Data

sgp368 does not sell, rent, or trade your Personal Data to any third party for independent marketing or commercial purposes. Any affiliate or referral partner we work with receives only aggregated, non-identifiable statistics necessary for commission tracking — never individual player data.

7. Cookies and Tracking Technologies

sgp368.cam uses cookies and similar tracking technologies to deliver a consistent, personalized, and secure browsing experience. The following categories of cookies are in use:

Cookie Type Purpose Duration
Strictly Necessary Session management, login authentication, security tokens Session / 24 hours
Functional Saving language preferences, game lobby filters, display settings Up to 12 months
Analytical Page-view tracking, performance monitoring, error reporting Up to 24 months
Marketing Personalized promotions, affiliate tracking, campaign attribution Up to 30 days

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent core Platform functions — such as logging in or processing payments — from operating correctly. Disabling analytical or marketing cookies will not affect your ability to use the Platform but may result in less personalized content.

8. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention schedule is as follows:

  • Account data — retained for the duration of your Account plus 5 years after closure, to satisfy AML and financial record-keeping obligations
  • KYC documents — retained for 5 years from the date of verification or Account closure, whichever is later
  • Transaction records — retained for 7 years to comply with financial regulatory requirements
  • Gaming history — retained for 5 years for dispute resolution and responsible gaming audit purposes
  • Support communications — retained for 3 years from the date of the interaction
  • Marketing data — retained until you withdraw consent or for 2 years from your last interaction, whichever comes first
  • Technical logs (IP addresses, session data) — retained for 12 months for security and fraud-detection purposes

When retention periods expire, data is securely deleted or irreversibly anonymized in accordance with industry best practices.

9. Data Security

sgp368 implements a layered security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS 1.2 or higher protocols.
  • Data Encryption at Rest: Sensitive data fields — including financial account numbers and identity document copies — are encrypted using AES-256 encryption in our databases.
  • Access Controls: Access to Personal Data is restricted to authorized personnel on a strict need-to-know basis, enforced through role-based access control systems.
  • Two-Factor Authentication (2FA): Available to all Account holders to add an additional layer of protection to your login process.
  • Regular Security Audits: Our Platform undergoes periodic penetration testing and vulnerability assessments conducted by independent security specialists.
  • Fraud Monitoring: Automated systems monitor transaction patterns and login behavior 24/7 to detect and flag suspicious activity in real time.

While we maintain robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your sgp368 Account, enable 2FA, and contact our support team immediately if you suspect unauthorized access.

10. Your Privacy Rights

Subject to applicable law, you have the following rights with respect to your Personal Data held by sgp368:

  • Right of Access: You may request a copy of the Personal Data we hold about you at any time.
  • Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data. You can update most Account details directly within your Account settings.
  • Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
  • Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
  • Right to Data Portability: Where processing is based on your consent or contract, you may request your data in a structured, machine-readable format.
  • Right to Object: You may object to processing based on our legitimate interests at any time. You may also withdraw consent for marketing communications at any time by contacting us or updating your Account preferences.
  • Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected]. We will respond within 30 days of receipt. We may need to verify your identity before processing certain requests to prevent unauthorized disclosure of your data.

11. Minors and Age Restriction

The sgp368 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process Personal Data from individuals under 21 years of age. Age verification is conducted as part of the Account registration and KYC process to enforce this restriction.

If we become aware that a person under 21 has provided us with Personal Data or created an Account, we will immediately suspend the Account, delete the associated data, and return any deposited funds to the originating payment method. If you are a parent or guardian and believe your child has accessed our Platform, please contact [email protected] without delay.

12. International Data Transfers

sgp368 operates internationally and may store or process your Personal Data on servers located outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to, or greater than, the protections described in this Policy. These safeguards may include contractual clauses, data processing agreements with our service providers, or reliance on providers' internationally recognized data protection certifications.

By using sgp368 services, you acknowledge and consent to the transfer of your Personal Data to jurisdictions that may have different data protection laws from those in Indonesia. We take all reasonably practicable steps to ensure your data remains protected throughout any such transfer.

13. Changes to This Privacy Policy

sgp368 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will post the updated Policy on this page with a revised "Last Updated" date and, where appropriate, notify you by email or via an in-Platform notification.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the sgp368 Platform following the posting of any changes constitutes your acceptance of the updated Policy. If you disagree with any revision, you must stop using the Platform and may request Account closure by contacting our support team.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data-handling practices, please reach out to our dedicated privacy support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 through the sgp368 Platform
  • Response Time: Live chat within 90 seconds; email within 2 business hours

Our support team is fluent in both English and Indonesian and is available around the clock to assist you with any privacy-related inquiries.

For formal data subject access requests or erasure requests, please email [email protected] with the subject line "Data Privacy Request" and include your registered Account email address so we can verify your identity promptly.

Our Data Protection Commitments

Six pillars that underpin every privacy decision we make at sgp368

End-to-End Encryption

Every byte of data exchanged between your device and our servers is protected by TLS 1.2+ encryption. Sensitive fields in our databases are encrypted at rest using AES-256, the same standard used by global financial institutions.

Rigorous KYC Verification

Our multi-step identity verification process confirms that every Account belongs to a real adult (21+) resident. This protects you from impersonation and ensures that only you can access your funds and gaming history.

No Data Selling — Ever

Your Personal Data is never sold, rented, or traded to third parties for their independent marketing purposes. Any data sharing is strictly limited to service providers who operate under binding data-protection agreements with us.

Full Control Over Your Data

You can access, correct, export, or request deletion of your Personal Data at any time. Marketing preferences are fully adjustable through your Account settings or by contacting our support team.

Minimal Data Collection

We collect only the data genuinely necessary to operate our Platform, comply with legal obligations, and keep your Account secure. We do not gather excessive personal information beyond what is required for these purposes.

Clear Retention Limits

We define explicit retention periods for every category of data we hold. When those periods expire, data is securely deleted or irreversibly anonymized — we do not hold onto your information indefinitely.

Questions About Your Privacy?

Review our full Terms & Conditions or visit our FAQ for answers to common questions about account security, data use, and your rights as an sgp368 member.

Terms & Conditions View FAQ